Privacy Policy miki88 — Personal Data Protection for Malaysian Players

Welcome to the miki88 Privacy Policy page. We understand that your trust is the most valuable asset in our care. When you register and use the miki88 platform, you entrust us with your personal information — and we do not take that responsibility lightly.

This Privacy Policy ("Policy") transparently describes our practices for collecting, processing, storing, and protecting your personal data. It also outlines the rights you hold regarding that information and how you may exercise those rights.

This Policy applies to all users who access the miki88.pro website, the miki88 mobile app, or any other services provided by our platform. By using our services, you agree to the practices described in this Privacy Policy.

To provide a secure, seamless, and personalised experience for every member, miki88 collects several categories of information. Below is a detailed explanation of the types of data we collect and why it is required:

We only collect information that is strictly necessary for the stated purposes. This data minimisation principle ensures we do not retain any information beyond what is required for the platform's operations and compliance.

Every piece of information we collect is used responsibly and for legitimate purposes. Below is a complete list of how your personal data is used on the miki88 platform:

• Account management: Securely creating, verifying, and managing your member account, including the required KYC verification process.
• Transaction processing: Handling deposits, withdrawals, and all financial transactions in your account accurately and promptly.
• Platform security: Detecting and preventing fraudulent activity, hacking, or account abuse using real-time behavioural data analysis.
• Customer support: Helping you resolve any issues or enquiries related to your account, games, or transactions more effectively.
• Legal compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Service improvement: Analysing usage patterns to improve the gaming experience, platform performance, and new features that are useful to players.
• Promotional communications: Sending information on relevant offers, bonuses, and promotions — only if you have given consent to receive such communications.
• Responsible gaming: Monitoring wagering patterns to identify signs of problem gambling and providing appropriate support to players who need it.

The security of your data is miki88's top priority. We continuously invest in high-grade security infrastructure to ensure your information is always protected from cyber threats, unauthorised access, and data breaches.

The security measures we implement include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and miki88 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
• Two-factor authentication (2FA): 2FA is available for all accounts, adding an extra layer of protection during login and withdrawal.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to detect any anomalies or unauthorised access attempts.
• Secure, encrypted servers: Your data is stored in licensed data centres that meet international security standards with strict physical and digital access controls.
• Data segregation: Sensitive data such as financial information and KYC documents is stored separately with strict multi-layered access controls.

Regarding retention periods, miki88 keeps your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law — whichever is longer. When data is no longer needed, it will be securely deleted or anonymised.

Miki88 does not sell or rent your personal data to any third party. However, there are specific situations where we need to share information with certain parties to ensure the platform operates properly and securely:

1. Payment service provider: Required transaction information is shared with trusted payment processors to enable deposits and withdrawals to be handled securely. All such providers are bound by strict confidentiality agreements.
2. Game service provider: Basic account information may be shared with licensed game providers that supply game content on our platform, strictly for technical operational purposes.
3. Regulatory authorities and law enforcement: We are legally required to disclose certain information to the authorities when lawfully requested, including for financial crime investigations.
4. KYC service provider: Identity verification documents are shared with our licensed KYC verification partners to securely expedite your account verification process.
5. Business transfer: In the event of a platform merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to notification being provided to affected users.

In all of the above situations, we ensure that only the minimum necessary information is shared, and the receiving parties are subject to data protection obligations equivalent to our own standards.

The miki88 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform. Below are the types of cookies we use:

• Essential cookies: These cookies are required for the platform's core functions, including login session management, transaction security, and application stability. Without them, the platform cannot operate properly.
• Performance cookies: Used to gather information on how users interact with the platform — such as the most frequently visited pages and site response times. This data helps us improve platform performance.
• Functional cookies: Allowing the platform to remember your preferences such as language settings, personal betting limits, and display preferences to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregated, anonymised usage patterns to make data-driven decisions in improving our services.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the miki88 platform. For more information on managing cookies, refer to your web browser's help documentation.

Miki88 fully respects your rights regarding personal data. You have the following rights, which you may exercise at any time by contacting our support team:

To exercise any of the above rights, please contact our customer support team via the platform's live chat. We are committed to processing all data rights requests accurately and within a reasonable timeframe.

The miki88 platform is an exclusive service for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

Should we discover that a child's personal data has been collected without our knowledge — for example, due to false information provided during registration — we will take the following steps immediately:

• Closing the account immediately and without prior notice.
• Permanently deleting all related personal data from our systems.
• Refunding any remaining account balance after deducting all utilised bonuses.
• Reporting the incident to the relevant authorities where required by law.

Parents and guardians are encouraged to monitor their children's online activity and to notify us promptly if they suspect any use of the miki88 platform by a minor.

Miki88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or developments in the services we offer.

Whenever this Privacy Policy is updated, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying in-platform notifications to inform members of significant changes.
• Sending email notifications for amendments considered material and significantly affecting user rights.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after any Privacy Policy amendments take effect will be considered your acceptance of those amendments.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy and support team is available 24 hours a day, 7 days a week.

You can reach us via live chat available on the miki88 platform or through our support email. We are committed to responding to all privacy-related enquiries within 2 to 3 business days.